Privacy Policy.

1. Introduction

Orchard Roofs LLC ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact us by phone or email, or use our roofing services. By using our website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information you provide directly:

• Name, address, phone number, and email when you contact us or request a service
• Property address and access information required to perform roofing inspections or services
• Payment information (processed by third-party payment processors; we do not store card numbers)
• Communications by phone, email, text, or web form
• Service preferences, roof condition details, and property information you share

Information collected automatically:

• IP address and general location (city/state level)
• Browser type, device type, and operating system
• Pages visited, time spent, referring URLs
• Cookie identifiers (see Section 7)

3. How We Use Your Information

We use collected information to: schedule and perform roofing inspections and services; send appointment confirmations, written inspection reports, and follow-up communications; process payments and maintain billing records; respond to questions and provide customer support; send maintenance reminders and seasonal communications (you may opt out at any time); improve our website and services based on aggregate usage data; comply with applicable licensing and regulatory record requirements; and protect the safety of our technicians and your property. We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.

4. How We Share Your Information

We may share your information with: service providers who help us operate our business (scheduling software, payment processors, email platforms), subject to confidentiality obligations; Oregon CCB or regulatory authorities when required by law or in connection with our OR CCB #228847 licensing compliance obligations; legal proceedings when required by court order, subpoena, or applicable law; and business transfers in the event of a merger or acquisition, subject to equivalent privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Oregon Construction Contractors Board regulations require client service records to be maintained for a minimum of three (3) years. After the required retention period, personal information is deleted or de-identified. You may request deletion of your personal information subject to these legal retention requirements by contacting us at info@orchardroofs.com.

6. Your Rights

You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information (subject to legal retention obligations); and opt out of marketing communications at any time by replying STOP to text messages or clicking "unsubscribe" in email. To exercise these rights, contact us at info@orchardroofs.com or by mail. We will respond within 30 days.

7. Cookies

Our website uses cookies to remember your preferences and improve your experience. We use essential cookies (required for basic functionality, including cookie consent memory) and analytics cookies (aggregate usage data). We do not use cookies for targeted advertising. You may manage cookies via your browser settings or our cookie consent banner on first visit.

8. Data Security

We implement reasonable technical and organizational security measures including HTTPS encrypted data transmission, restricted access to client records, and password-protected scheduling and billing systems. No internet transmission method is 100% secure; we cannot guarantee absolute security of your information.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at info@orchardroofs.com and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review the privacy policy of any third-party site you visit via links on our website.

11. Changes to This Policy

We may update this policy periodically. Material changes will be posted with a revised "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Indiana. Any disputes arising under this policy shall be resolved in the courts of Boone County, Indiana.

13. Contact

Questions about this Privacy Policy or your personal information:
Email: info@orchardroofs.com
Phone: (765) 404-5422
Mail: Orchard Roofs LLC, Attn: Privacy, Lebanon, IN 46052, USA